Frequently Asked Questions

1. What’s the best way to contact you?

   Emails work best for inquiries and questions. Emails also benefit both parties when tracking conversations, special requests, dates and event orders.

2. Do you offer delivery and setup services?

   Yes, we do! We offer delivery, setup and teardown services to ensure that your event setup is stress-free. We do charge a delivery fee depending on venues and logistical requirements, however our event team is well experienced and equipped to handle all the logistics for you. Please let us know you are interested in this service at the time of booking.

3. Can I pick up and drop off my order?

   We do not offer pickup and drop off for our display carts. All carts must ONLY be setup and torn down by the Rent N Style team.

4. What is the rental period for your items?

   All rentals are up to a maximum of 24 hours.

   We offer custom rates for rentals longer than 24 hours, 1 week or 1 month

5. What kind of power allocation is needed for the neon LED sign pairing on walls or carts?

   A regular power outlet (110v -120v) works well for the neon LED signs. In the exceptional case of an outdoor setup, a generator would be needed. Our team can be contacted for any further questions.

6. How late can you pickup?

   Our latest pickup is between 12 and 1am. Anything later than 1 am maybe subject to a late night surcharge of $75.

7. How far in advance should I book my rental items?

   We recommend booking your rental items as early as possible to ensure availability, especially during peak event seasons. Booking a few months in advance is ideal, but we can often accommodate last-minute requests as well.

   Full payment would be needed upon contract signing if the event date is within 7 days from the inquiry date.

8. Can display carts be placed outdoors?

   Our sweet display carts can be placed outdoors provided weather allows. Approval must be granted by the Rent N Style team.

   If a customer insists on having the cart/s outdoors, a security / damage deposit will be charged upon booking.

9. What happens if an item gets damaged during my event?

   Accidents can happen. We understand that wear and tear may occur. Depending on the extent of the damage, there may be additional charges. Please get in touch with us to find out more information pertaining to our rental agreement and our Loss/Damage waivers.

10. What is your cancellation policy?

    We understand that emergencies occur and events may have to be cancelled for various reasons. We aim to be flexible and understanding however all retainers are non-refundable. Please reach out to us as soon as possible if you need to cancel or reschedule your order.

11. What if we encounter another Pandemic or Recession? Do you offer any Force Majeure options?

    If your event is forced to be cancelled due to acts of God, natural disasters, weather, war, epidemic, terrorism, crime, revolution or riots, labour disputes, government acts or regulations, or any extraordinary circumstance beyond the control of one or more parties, a credit will be issued for the retainer and a set time frame will be communicated with each client.

12. What are your payment policies?

    We require a 30% non-refundable retainer upon booking and the remaining balance is due 7 days before your event. Our preferred method of payment is by cheque and E-Transfer. A processing fee may apply for credit card payments.