Emails work best for inquiries and questions. Emails also benefit both parties when tracking conversations, special requests, dates and event orders.

Yes, we do!

We offer delivery, setup and teardown services to ensure that your event setup is stress-free. We do charge a delivery fee depending on venues and logistical requirements, however our event team is well experienced and equipped to handle all the logistics for you. Please let us know you are interested in this service at the time of booking.

We do not provide discounts however we are open to sponsorships within reason. We have to ensure we are able to cover all our overhead and operating expenses.

Yes, we offer customization options for many of our rental items. Our customization options include colour changes, message add-ons and more. We want your event to reflect your unique style, so feel free to contact us and specify any custom requirements. Additional charges may apply.

Yes we offer pickups and drop-offs for our rental items. A security deposit is needed upon pickup and this deposit is refunded upon drop-off provided items are returned in the same condition as when they were picked up.

Security deposits range from $150 - $500 depending on the items being picked up. We also encourage our clients to have vans or SUVs if picking up items like plinths, backdrops etc.

All rentals are up to a maximum of 24 hours. We do however accommodate extended rental periods for more than 24 hours, 1 week or monthly rates.

Our latest pickup is 11pm. Anything later than 11pm would incur a late night surcharge of $75.

At this time we do not have a showroom. All of our equipment is stored in our warehouse and visitors aren’t allowed for insurance and safety reasons.

We recommend booking your rental items as early as possible to ensure availability, especially during peak event seasons. Booking a few months in advance is ideal, but we can often accommodate last-minute requests as well. Full payment would be needed upon contract signing if the event date is within 7 days from the inquiry date.

Accidents can happen. We understand that wear and tear may occur. Depending on the extent of the damage, there may be additional charges. Please get in touch with us to find out more information pertaining to our rental agreement and our Loss/Damage waivers.

We understand that emergencies occur and events may have to be cancelled for various reasons. We aim to be flexible and understanding however all retainers are non-refundable. Please reach out to us as soon as possible if you need to cancel or reschedule your order.

If your event is forced to be cancelled due to acts of God, natural disasters, weather, war, epidemic, terrorism, crime, revolution or riots, labour disputes, government acts or regulations, or any extraordinary circumstance beyond the control of one or more parties, a credit will be issued for the retainer and a set time frame will be communicated with each client.

We require a 25% non-refundable retainer upon booking and the remaining balance is due 10 days before your event. Our preferred method of payment is by cheque and E-Transfer. A processing fee may apply for credit card payments.