Frequently Asked Questions

1. What’s the best way to contact you?

   Emails work best for inquiries and questions. Emails also benefit both parties when tracking conversations, special requests, dates and event orders.

2. Do you offer delivery and setup services?

   Yes, we do! We offer delivery, setup and teardown services to ensure that your event setup is stress-free. We do charge a delivery fee depending on venues and logistical requirements, however our event team is well experienced and equipped to handle all the logistics for you. Please let us know you are interested in this service at the time of booking.

3. What is the rental period for your items?

   All rentals are up to a maximum of 24 hours.

   We offer custom rates for rentals longer than 24 hours, 1 week or 1 month

4. What kind of power allocation is needed for the letters?

   A regular power outlet (110v -120v) works well for these 3ft letters / numbers. In the exceptional case of an outdoor setup, a generator would be needed. Our team can be contacted for any further questions.

5. How far in advance should I book my rental items?

   We recommend booking your rental items as early as possible to ensure availability, especially during peak event seasons. Booking a few months in advance is ideal, but we can often accommodate last-minute requests as well.

   Full payment would be needed upon contract signing if the event date is within 7 days from the inquiry date.

6. Can these letters be placed outdoors?

   Most of our letters are indoor rated however some styles can be placed outdoors provided they are protected from harsh weather conditions.

   If an outdoor setup is preferred, our 5ft. tall outdoor rated marquee letters and numbers are the perfect option as these letters and numbers withstand rain and strong winds.

7. What is your cancellation policy?

   We understand that emergencies occur and events may have to be cancelled for various reasons. We aim to be flexible and understanding however all retainers are non-refundable. Please reach out to us as soon as possible if you need to cancel or reschedule your order.

8. What are your payment policies?

   We require a 30% non-refundable retainer upon booking and the remaining balance is due 7 days before your event. Our preferred method of payment is by cheque and E-Transfer. A processing fee may apply for credit card payments. If payments are made past the event date, an interest charge of 10% per day will apply.